Frequently Asked Questions


How do I use a Disney eTicket?

When you order your ticket online and select the Disney eTicket option at checkout, you will be provided a link to an online eTicket viewer from both a confirmation page and confirmation email.

To use your Disney eTicket, please complete the following steps:

  1. You can choose to either print out your Disney eTicket from the eTicket viewer or have it digitally scanned directly from your handheld device. If you have purchased multiple tickets and wish to print them for use, be sure to print each Disney eTicket individually.
  2. Present your Disney eTicket—whether in printed form or from the eTicket viewer on your handheld device—at the main entrance to either Disneyland Park or Disney California Adventure Park. You will not need to wait in line at Will Call or ticket purchase queues.
  3. Once your Disney eTicket has been scanned and voided, you will receive a standard Disneyland Resort theme park ticket for use over the duration of your visit.

Please note: If you wish to have your Disney eTicket digitally scanned, you must be using an internet-accessible handheld device in order to access your ticket.

Will I have any problems getting into the park using Disney's eTicket?

No. The ticket that you print is a valid, legitimate ticket. Be sure to protect it and keep it in a safe place just like any other ticket. The only difference is that you get your ticket faster than other delivery options. Once your valid Disney's eTicket has been scanned and voided at the Disneyland® Resort, you will receive a standard Disneyland® Resort ticket to use for the duration of your visit.

What if I print more than one copy of my ticket or a photocopy of my ticket is made?

Each ticket has a unique barcode. Only the first scan of the barcode on your ticket will allow admission to a Disneyland® Resort Theme Park. Be sure to protect it and keep it in a safe place just like any other ticket. If more than one copy of a Disney's eTicket were to be used, the barcode scanner will alert the Cast Member that the ticket has already been scanned and admission may be denied.

What if I forget to bring my Disney's eTicket?

Don't worry! If you forget your Disney's eTicket, just visit Guest Services at the Main Entrance Will Call window with the credit card used to purchase your tickets and a photo I.D. such as a driver's license or passport. A Guest Services Cast Member will be able to locate your order and re-issue your tickets. For security reasons, only the Guest whose name appears on the credit card used to purchase the tickets will be able to pick them up.

How long do I have to use my Disney's eTicket?

Park Hopper® tickets purchased online expire 13 days after first use.  Each day of use of a Park Hopper® ticket constitutes one full day of use.

For Combo Tickets: Disneyland Resort Park Hopper tickets expire 13 days after the first day of use and do not have to be used consecutively. Universal Studios Hollywood tickets must be used within seven days of the first day of use. You can use your days in any order you wish. Disneyland and Universal tickets are not interchangeable and must be used at the parks they are designated for. Children ages 3-9 will require a child ticket for all parks, while children 10 and up will require an adult ticket. Children 2 years and younger receive free admission at all three parks.

Are eTickets refundable?

Park Hopper® tickets purchased online are nonrefundable.

All features of tickets, offers and events, and age ranges, services, attractions and entertainment may be seasonal and are subject to change without notice.